Privacy Policy

Directcin respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us, complete a form, use live chat, communicate with us through WhatsApp, or otherwise interact with the website.

This information may include:

• Your name

• Company name

• Email address

• Phone number

• Project details

• Information you include in messages or enquiries

• Technical information such as your IP address, browser type, device type, and website usage data

We only collect information that is relevant to providing our services, responding to enquiries, and improving the website.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries

• Discuss potential app, web application, or website development projects

• Prepare quotations or proposals

• Communicate with you about services you have requested

• Provide customer support

• Improve our website, services, and user experience

• Maintain website security

• Analyse website traffic and performance

• Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

3. Contact Forms, Live Chat and WhatsApp

When you submit information through our contact form, live chat, or WhatsApp, the information you provide may be used to respond to your enquiry and discuss your project requirements.

Where third-party communication platforms are used, your information may also be processed in accordance with the privacy policies of those providers.

You should avoid sending highly sensitive personal information through general website enquiry forms or messaging services unless it is necessary.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and support analytics.

Cookies are small files stored on your device when you visit a website.

They may be used for purposes such as:

• Remembering preferences

• Improving website performance

• Measuring visitor activity

• Understanding how users interact with different pages

• Supporting analytics and security features

Where required by law, you may be asked to provide consent before non-essential cookies are placed on your device.

You can also control or delete cookies through your browser settings.

5. Analytics

We may use analytics tools, such as Google Analytics, to understand how visitors use our website.

These services may collect information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• Approximate location

• Referral source

• Interaction with website features

This information is generally used in aggregated form to improve website performance and understand visitor behaviour.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures may include SSL encryption, access controls, software updates, secure hosting, website backups, and other appropriate security practices.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information where necessary to:

• Manage enquiries

• Maintain business records

• Provide ongoing services

• Meet legal or accounting requirements

• Resolve disputes

• Protect our legitimate business interests

When information is no longer required, it may be securely deleted or anonymised.

8. Sharing Your Information

We may share information with trusted service providers where necessary to operate the website or provide our services.

These may include providers of:

• Website hosting

• Email services

• Analytics tools

• Live chat services

• Communication platforms

• Website security and backup services

• Technical support

We only share information where reasonably necessary and expect service providers to handle personal information appropriately.

We may also disclose information where required by law or where necessary to protect our legal rights.

9. Your Data Protection Rights

Depending on where you are located, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict how your information is processed

• Object to certain types of processing

• Request transfer of your information

• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us through our Contact Us page.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

11. Children’s Privacy

Our website and services are intended for businesses and individuals seeking professional digital development services.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

12. International Data Transfers

Some third-party service providers may process or store information outside your country of residence.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or business practices.

The most recent version will always be published on this page with the updated revision date.

We recommend reviewing this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, how your information is used, or wish to exercise your data protection rights, please visit our Contact Us page.